Return & Refund Policy
Effective Date: 18/01/2026
Website: https://kraftyknots.storepecker.store/
At Krafty Knots, we value your trust and aim to deliver high-quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.
No Returns
We do not accept returns once a product has been sold and delivered.
Customers are requested to review product details, images, pricing, and descriptions carefully before confirming their purchase.
Refunds for Damaged or Defective Items
Refunds are applicable only under the following conditions:
• The product received is damaged, broken, or defective at the time of delivery
• The issue must be reported within 24–48 hours of receiving the order
Unboxing Video Requirement
A clear and continuous unboxing (opening) video is mandatory to claim any refund.
The video must clearly show:
• The sealed package from all sides before opening
• The complete unboxing process without cuts or edits
• The damaged or defective product clearly visible
Refund requests without an unboxing video will not be accepted under any circumstances.
Refund Process
If your refund request is approved:
• The refund will be processed to the original payment method only
• No cash refunds will be provided
Refund processing time may take 7–10 business days, depending on your bank or payment provider.
Items Not Eligible for Refund
Refunds will not be issued in the following cases:
• Unboxing video is missing, incomplete, or unclear
• Product is not damaged or defective
• Damage caused after delivery due to customer handling
• Incorrect product ordered by the customer
• Minor variations in color, finish, or design due to lighting or screen differences
• Refund request raised after the allowed timeframe
Cash on Delivery (COD)
Cash on Delivery (COD) is not available.